Tips To Meet Customer Shipping Expectations

If your products need to be shipped to your customers, you need to keep it in mind that customers have high expectations with the process which involves shipping of their orders. So, it is worth knowing what customer demands are and whether you are meeting those demands.

In this article, we have compiled a list of expectations which the customers associate with the process of shipping of their orders.

Fast delivery

Yes, your customers have the right to expect the shipping process to be as faster as possible. And so, you have to make sure that your products are delivered within the time which is mentioned on your website. When you mention the time, you set expectations. Make sure that your products are delivered even sooner than that set limit.

Easy product tracking

There is surely the tracking system in place for the shipments that are on their way. The biggest challenge with such systems is their usability, which is difficult specifically for the users. Therefore, you can consider automating the product tracking system if it is a manual process. The main purpose of automating this system is to update product tracking information on a frequent basis. This process can also involve emailing or texting the customers or creating landing pages where customers can view information about the product status.

Multiple shipping options

Customers are the busy people. This is what you have to keep in mind. When they have the expensive parcels to collect, they want more control over the arrival time and day.

In this scenario, the best thing you can do is to offer multiple shipping options. This way, the customers will be able to pick the option which suits them according to their requirements.

Free return policy

Returns are a part of every business. No matter how good quality the product is and how well you have packed the product, there are certain scenarios in which the product gets damaged and, so, the return becomes inevitable. Here, you can consider making the return easy. And if possible, you can offer free return. Research shows that customers are willing to pay extra when they know that they have the option of returning the product for free.

Free shipping

Free shipping is a very pleasant term for the customers. But it doesn’t mean that you can make it free for every product. Nevertheless, you can offer free shipping on certain pricy products. There are certain other ways you can offer free shipping without losing money.